An email from Steve Jobs

I have an iphone. Or I should say, I had an iphone. I was one of those shmucks who waited in line to get one the first day. It was as if the iphone was made just for me...the features the interface...perfect.


Two days ago i dropped it about 2 feet. It hit the ground on it's corner and the screen cracked.
Crushing....
I looked into a repair at the "genius bar" they told me, $250 to repair the glass (I believe they exchange the phone) I asked if I could give them the difference and at least trade up. "Nope..."
So I paid 600 bucks for this thing. I pay 92 bucks a month, I now have to ante up another $250?
So I emailed Steve Jobs...what the hell. I was frustrated and I knew he would never even see the email. (I looked up his email address on a mac forum)

"Mr. Jobs,

I was first in line for this phone. I paid a premium. The screen broke from a short drop. $250 dollars?

I have sold at least 3 of these things for you. I feel dirty."

A bit dramatic, but from the heart.

Imagine my surprise when he replied!

"Imagine this for a car:

I was first in line for this car. I paid a premium. Then I crashed it. $2500.

I have sold at least 3 of these cars for you. I feel dirty.

Sent from my iPhone"

Wow! How cool and how completely unsatisfying all at the same time!

His analogy falls short for me. If I bought one of the most expensive cars there is lets say a Ferrari 599. They retail for about $250,000. Forget the fact that the price went down two months after I bought it. I drive my new 599 around telling everyone who will listen how great it is.
Then I pull into a parking space and bump a curb and the windows all explode.



I call that a design flaw.



I get in touch with the folks at Ferrari and they tell me they can't replace the windows, but they will give me a new car for 100k.
I don't think that works...you have a top of the line car...a halo car that you use to put a wedge in the competitions market share. And you treat an early adopter (a die hard PC guy btw) like that?



I am not sure what to do next. I am thinking I might sell the phone to some DIY type for $175 dollars. That's the price to get out of the ATT contract.



Heart breaking.